Terms of Service

These terms are an agreement between Razorstay ("we", "us") and the business that signs up for Razorstay ("you", the "customer"), such as a hotel, resort, restaurant or hotel group. By creating an account or using the service, you accept them.

If you accept for a business, you confirm you have authority to bind it. If you and we sign an order form or subscription agreement, its specific terms (such as price, term and modules) apply alongside these, and take priority where they differ.

Razorstay is cloud software for running a property. Its modules cover reservations, front desk and rooms, restaurant and kitchen, a guest app, housekeeping, billing and GST invoicing, accounts, reports, and connections to channel managers and partners. Which modules you can use depends on your subscription.

We improve the service continually and may change or replace features. We won't remove a core feature you pay for without reasonable notice. Features marked as beta or preview are offered as they are, and may change or end.

• You decide who on your team gets an account and what each role can see and do.
• You are responsible for activity under your accounts, and for keeping passwords and API keys confidential.
• Tell us promptly at support@razorstay.com if you suspect unauthorised access.
• Remove access for people who leave your business. We can't do this for you unless you ask.

Razorstay is a tool your team uses. Some duties stay with you as the business running the property:

• Guest data. You decide what personal data you collect from guests and staff, and you are its Data Fiduciary under the DPDP Act. You give guests the notices the law requires and obtain consent where it is needed. We process that data for you as described in our Privacy Policy.
• Legal obligations of a property. Identity checks at check-in, Form C reporting for foreign nationals, police or local registers, and licences remain your responsibility. Razorstay helps you record and report this information.
• Prices and taxes. You set your rates, discounts and tax settings. Razorstay calculates GST and numbers invoices according to those settings. You remain responsible for your tax filings and for checking that your settings are right for your business.
• Your content. Menus, photos, descriptions and other content you upload must be yours to use and must not break the law.

You agree not to, and not to let anyone else:

• use the service for anything unlawful, fraudulent or harmful;
• try to get around permissions or access another business's data;
• probe, scan or test the service's security without our written permission;
• overload the service, including by automated access beyond what our APIs allow;
• copy, resell or reverse-engineer the service, except where the law allows it.

We may suspend access that puts the service, other customers or guests at risk. We will tell you why and, where we can, give you a chance to fix the problem first.

Guests use the guest app to order, make requests and view their stay at your property. Their orders and requests are with you, not with Razorstay. You set the prices, fulfil the orders, and handle bills, refunds and complaints. We provide the app that carries them.

You can connect Razorstay to services run by others, such as the AIOSell channel manager (and through it, travel sites such as Booking.com, Agoda or MakeMyTrip), WhatsApp Business, or partners using our API. When you do:

• your use of those services is governed by your agreements with them;
• you authorise us to exchange the data needed with them, such as availability, rates and bookings;
• we aren't responsible for their availability, accuracy or conduct.

• Fees are as set out in your subscription or order form, payable in advance unless agreed otherwise.
• Prices exclude GST and other applicable taxes, which are added to your invoice.
• If an invoice is unpaid for more than 15 days after we remind you, we may suspend the service until it is paid. Your data is kept while suspended.
• We will give you at least 30 days' notice of any price change, which takes effect from your next billing period.

• It's yours. You own the data you and your guests put into Razorstay.
• Our use of it. You allow us to host and process it only to provide, secure and support the service for you, and as our Privacy Policy describes.
• Taking it with you. You can export your ledgers, invoices, payments and other records while subscribed, and for 30 days after your subscription ends.
• Deletion. After that period we delete it, except records we must keep by law, such as tax records.
• Aggregated data. We may use anonymised, aggregated statistics that identify no person or property to improve the service.

We work to keep Razorstay available and fast, schedule maintenance for quiet hours where we can, and announce planned downtime in advance. Support is available by email, with response times as set out in your subscription. Uptime or support commitments beyond these terms apply only if your order form includes them.

Each of us will keep the other's non-public business information confidential, use it only for this agreement, and protect it at least as carefully as our own. This doesn't cover information that is public, already known, or lawfully received from someone else, or disclosure the law requires.

Razorstay, its software, design and brand belong to us. While you subscribe, you get a non-exclusive, non-transferable right to use the service for your business. If you send us feedback or suggestions, we may use them without obligation to you.

We will provide the service with reasonable skill and care. Apart from that and anything your order form states, the service is provided "as is". We don't promise it will be uninterrupted or error-free, or that it will meet every legal or business need you have. You should review its output, such as invoices, reports and tax amounts, as part of running your business.

Neither of us is liable to the other for indirect or consequential losses, or for lost profits, revenue, goodwill or data arising from this agreement.

Each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim. These limits don't apply to fraud, to your payment obligations, to breaches of the confidentiality or acceptable use sections, or where the law doesn't allow liability to be limited.

You will cover our reasonable costs from third-party claims arising from your content, your use of guest data in breach of the law, or your breach of the acceptable use section.

• The agreement runs for your subscription term and renews as your order form says.
• You can cancel at the end of any billing period. Fees already paid are not refunded unless your order form or the law says otherwise.
• Either of us may end the agreement if the other seriously breaches it and doesn't fix the breach within 30 days of notice.
• After termination, the data export window in "Your data" applies. Sections that by their nature should continue, such as confidentiality, liability and payment of amounts due, continue.

We may update these terms. For changes that matter, we will tell account administrators by email or in the app at least 30 days before they take effect. If you don't agree, you can cancel before then. Continuing to use the service after the effective date means you accept the new terms.

These terms are governed by the laws of India. We will first try to resolve any dispute in good faith by talking. If that fails, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

Notices and questions about these terms: